How the send-in process works.
Ken explains how to ship your Duramax harness, how payment works, and what to expect along the way.
What happens at the shop
- 01
Inspection
Your harness is tagged, cleaned, opened, and inspected.
- 02
Work order phone call
Expect a work order phone call 3–4 business days after your harness arrives.
- 03
Payment
You pay for your send-in online when you fill in the Start Send In form. Any extra work found at the work order call is invoiced separately.
Common questions
The details to check before your harness leaves your hands.
Do I need to fill out a form first?
No online form is required before shipping. Put your name, email address, phone number, and return address on paper inside the box. You can write them yourself or use our optional form to email your details to the shop and get your printable packing sheet by email.
Create a packing sheetWhat should I remove from the harness?
Remove everything that disconnects: ECMs, TCMs, modules, sensors, brackets, pedals, the accelerator-pedal jumper, and transfer-case jumpers. Keep any battery cables you want to reuse.
Extra items left attached will be removed and discarded.
Open the preparation checklistWhere do I ship it?
7777 N. Wickham Rd.
Suite #12-122
Melbourne, FL 32940
United StatesShipping details
When will I hear from the shop?
Expect a work order phone call 3–4 business days after your harness arrives.
When do I pay?
You pay for your send-in online when you fill in the Start Send In form. Any extra work found at the work order call is invoiced separately.
What if I’m shipping from outside the U.S.?
Use your national postal service, such as Canada Post, for delivery through USPS. International return shipments also use USPS.
Review shipping detailsReady to pack your harness?
Check what to remove and make your optional packing sheet.
Have a question this page doesn’t answer? Email [email protected] with your engine, transmission, and question.