Current turnaround: 2 weeks

Shop hours 8 AM ET, Monday–Friday

Email responses are usually within 6 hours every day

TROUBLESHOOTING

Starting or driveability issues? Send your scanner data.

Fill in Ken’s diagnostic form with the fault codes and live data from your scanner, and it’s emailed to the shop.

Ken’s diagnostic form

Your truck and contact details

01

Scan for fault codes

If codes are present, list them below in order with the number and description. Listing in order is important as they are prioritized in the ECM from most to least important.

Top OBD “P” fault codes, most important first
02

Go to the scanner Live Data screen

All values are read through the OBD port with a scanner only. No volt meter tests or guessing.

03

Enter the actual values

Enter the actual values from scanner Live Data next to the sensors listed below, even if a zero is shown. Leave a field blank only if your scanner can’t show it.

  1. May need to use a mechanic’s start switch on the starter solenoid.

  2. Can be a percentage or a voltage.

  3. Key on, engine not running.

  4. Crank the engine to see if it’s responding.

  5. Or does it change when cranking?

  6. Must be read on a gauge and must not drop when cranking.

  7. Must be read on the scanner.

  8. Must be read on the scanner.

  9. Must be read on the scanner.

  10. Should be 150 during cranking.

  11. Advanced scanner required.

Your report goes to the shop at [email protected], and a copy is emailed to you.

Prefer email? Send your fault codes and readings to [email protected] with your engine year and RPO code.